Terms & Conditions
Shipping & Return Policy
Shipping Policy
At Haif International company , we take pride in delivering our premium coffee products in authentic condition.
• Processing Time: Orders are processed within 1 business days after payment confirmation.
• Delivery Time (Kuwait): Within 1 business days.
• GCC Shipping: Usually delivered within 5–7 business days, depending on the destination and customs clearance.
• Delivery Partner: We work with trusted local and international couriers to ensure safe and timely delivery.
• Shipping Fees: Calculated at checkout based on the delivery address and order weight.
• Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS.
Return & Exchange Policy
Because our products are food items, we prioritize hygiene and safety. Therefore, returns are only accepted if the product arrives damaged or incorrect.
• To request a return or replacement, please contact us within 48 hours of receiving your order at whats app +965-55770133 with photos of the product and order number.
• If approved, a replacement or refund will be issued within 5–7 business days.
• Products that have been opened, consumed, or damaged after delivery cannot be returned.
• Refunds (if applicable) will be credited to the original payment method.
